Frequently asked questions

Shipping, returns, sizing and payment. These are examples — edit each answer so it matches how your shop actually works.

When will my order ship?

Orders ship within 24-48 business hours of being placed. We don't dispatch on Sundays.

How long does delivery take?

Most Orders are delivered within 4-6 days post pickup. It depends on your pincode. Enter it on any product page and it shows the estimated date your order should arrive. Once it ships, you can follow it on the Track your order page.

Do you offer cash on delivery?

No. We accept UPI, cards and bank transfer. 

How do I get the extra 3% off?

Pay by UPI or bank transfer. At checkout, choose UPI ID or Bank Deposit; our UPI ID and bank details appear on the confirmation screen and in your email. Pay the amount shown there - the 3% is already taken off - and send us the payment screenshot on mail, whatsapp or through discord.

How do preorders work?

You pre-book a product which is on the way to our warehouse. The expected ship window is shown on each preorder product, and progress is posted on the Preorder updates page. Preorders can't be cancelled and are non-refundable once placed.

What if my order arrives damaged or wrong?

AN UNCUT UNBOXING VIEO IS MANDATORY. Record an unboxing video when the parcel is delivered - one clear, uncut video from the sealed package, with the packing label / AWB clearly visible. It's mandatory: it's the proof we process claims and replacements on, and photos alone aren't accepted. Then message us within 7 days of delivery with your order number and the video. 

What does the warranty cover?

Mice and keyboards come with a 1-year warranty. Mousepads and accessories have no warranty, but damage in transit is always covered. Every claim is assessed on your unboxing video (AWB clearly visible), not on photos.

Wooting Keyboards have 2 - Year Regional Warranty. 

Check our Warranty Terms here - REFUND POLICY. 

Can I return skates, grip tape or pads?

Not once they've been opened, as they can't be resold.  If product is damage in transit it is always covered. Every claim is assessed on your unboxing video (AWB clearly visible), not on photos. So Please make sure to record it.

Which mouse or mousepad should I buy?

Take the two-minute Find your match quiz, or read the mouse, mousepad and keyboard buying guides. You can also reach out directly to us for suggestion using Contact Us Page. 

How do I get in touch?

WhatsApp us on +91 93550 74123, or use the contact page. Include your order number if it's about an order.